Due to renovations at our Patroon Creek office, the regular entrance in the lower lot is CLOSED. Patients (including those from our Troy and Albany Medical Center locations) must use the upper lot entrance for Suite 210 and 211. However, Radiation, PET and CT imaging patients can use our separate Radiation Entrance in the lower lot. Learn More

Treatments & Programs

Telemedicine at NYOH

New York Oncology Hematology now offers telemedicine appointments, allowing new and existing patients to consult with our team of doctors via secure virtual visits – from the comfort and safety of home.

While telemedicine cannot fully replace the need for in-person care and treatment, it does provide flexibility for patients and their caregivers – especially during the COVID19 pandemic.

We encourage you to learn more by reading the information below. To request a telemedicine appointment, please call your NYOH office.

What type of visits are seen by telemedicine?

  • COVID-19: Patients who have COVID-19 symptoms or are in isolation or quarantine for COVID-19
  • Routine Follow-up: Patients coming in for a routine follow-up visit
  • Non-Emergent Symptoms: Patients with non-emergent symptoms during and after treatment that can be managed remotely
  • Side Effects: Patients with cancer treatment side effects
  • Test/Imaging Results: Patients returning for a follow-up visit to review scan or test results that do not require in-person action
  • Medication Refill: Patients in active treatment who need a prescription medication that can be refilled electronically

How do I request a telemedicine appointment?

Existing patients: Please call the NYOH office you visit regularly and request a telemedicine appointment.

New patients: Please contact the office you are scheduled to visit or is most convenient to you and request an appointment.

*Please note: Due to the coronavirus, our Albany Medical Center office is currently merged into our Albany/Patroon Creek location. Also, our Troy office is currently merged into both our Albany/Patroon and Clifton Park locations.

Can all patients be seen using telemedicine?

Telemedicine appointments are available to eligible patients, when clinically appropriate.

To ensure high quality care, your doctors will consider your request, and determine if you can be seen remotely, or must come into the office. With telemedicine visits available, patients may be able to reduce their number of in-person visits.

Will my insurance pay for a telemedicine video visits?

In most cases, yes. Many insurers were already covering telemedicine appointments, but the COVID-19 pandemic has expanded acceptance of this type of visit.

How does telemedicine work?

NYOH is proud to partner with VSee, a secure telemedicine platform used by more 1,000 healthcare companies worldwide. VSee allows NYOH to seamlessly integrate HIPAA-compliant video consults with your physician via smartphone, tablet or desktop computer.

Once approved for your first telemedicine appointment, we will send you an email with directions for downloading the Vsee Clinic application (app). After set-up, you’ll be able to use the app for future appointments.

Once logged in, you enter a virtual “waiting room” up to 15 minutes before your scheduled appointment.  Just before your appointment, a medical assistant will call you by phone to gather information to share with your physician.

Your physician will join the video chat for your visit, and any actions taken will be recorded in your medical records.

Is VSee hard to use?

No, VSee offers a free, easy-to-use mobile phone or computer app for download. Below, you’ll find step by step guides and frequently asked questions to help you download the VSee app for your telemedicine appointment.

Telemedicine Patient User Guides

      

Download our Telemedicine Instructions for your computer 

Download our Telemedicine Instructions for your Phone/Tablet

Download our Telemedicine Frequently Asked Questions

Questions?

Call Technical support: 855-345-3375 (press #4)