Payments & Insurance

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All co-pays are due at the time of your visit, per your insurance coverage. For your convenience, NYOH now accepts cash, check, credit card and PayPal (Visa, MasterCard, American Express, Discover, PayPal and PayPal credit).

If you are experiencing financial hardship, please meet with a Patient Benefits Representative to discuss options such as a payment plan, Medicaid eligibility and other available resources.

Make a Payment

Billing Questions

If you have questions about your bill, please call our business office at 518-612-4108 during regular business hours (Monday through Friday, 8:30 a.m.—4:30 p.m.).

Please note: A Temporary New Look to Your Billing Statement

The Change Health Care outage that impacted our practice, impacts our automated billing system's ability to print detailed itemized statements. As a result, your statements will now temporarily only display forwarding balances, differing from what you've received before.

Our billing department can provide detailed billing and payment information over the phone or print an itemized statement at your request. You can reach our billing department at (518) 612-4108 Monday to Friday, 8:30 a.m. – 4:30 p.m.


New York Oncology Hematology participates with most major health care insurance plans in the Capital Region. If you are a member of a participating insurance plan, we will submit a claim to your insurer for the services provided by New York Oncology Hematology. It is each patient’s responsibility to provide accurate, up-to-date information about his or her coverage. Patients who are not covered by an NYOH participating insurance plan will be responsible for payment in full.

To ensure that you are well informed about treatment costs, co-pays and your responsibility for payments that are not covered by insurance, a Patient Benefits Representative will meet with you prior to beginning treatment. Our Patient Benefits Representatives are integral members of the patient care team, helping to address financial issues that often accompany an unexpected illness. Any patient who may be experiencing financial hardships is encouraged to discuss his/her concerns with a Patient Benefits Representative. Options may include payment plans, determination of Medicaid eligibility or identification of other resources that may be available based on individual needs and circumstances.

NYOH participates with most major insurance plans – see listing below. For information about plans not listed, contact a Patient Benefits Representative at any NYOH practice location.

Participating Plans

AARP (Networked through United Health Care)


Beech Street Network

Blue Shield of Northeastern New York

Capital District Physicians Health Plan

Community Hospice

Coventry Healthcare Network

Emblem Health (Group Health Inc.)

Empire Blue Cross Blue Shield Network

Eddy Senior Care

Excellus Blue Cross Blue Shield

Fidelis Care New York

Health Net Federal Services/ Tricare

Humana (Choice Care Network)

MagnaCare Network

Martins Point

Medicaid-New York State


Meritain Health (Networked through AETNA)

MultiPlan Network

MVP Health Plan/ Cigna Network Products

Railroad Medicare

SmartHealth Network

United Health Care Network

United Health Care/Empire Plan

Universal American (Todays Option)