Practice Transition

We're Upgrading Our Systems to Better Serve You–Here’s What You Need to Know.

Starting July 1, 2025, we are making some important upgrades to improve your experience. These changes will enhance our systems and processes, making everything smoother and more efficient. However, we want to reassure you that the things that matter most to you – your care and your relationship with your trusted healthcare team – won’t change.

What's Not Changing

Your Care Team
You’ll continue to see the same providers who are familiar with your healthcare needs and history.

Patient Portal
You’ll still use the Navigating Care portal to view appointments, access medical records, and communicate with your provider.

Where You Receive Care
Your care will still be provided at the same NYOH location.

Office Phone and Fax Numbers
Our fax and phone numbers will stay the same.

Telehealth Platform
If you connect with your provider via telehealth, the same platform will be available.

Changes to Expect

Improved Check-In Process
We’re introducing mobile check-in to make it more convenient for you to check in before you arrive at your appointment.

New Online Payment System
We’re upgrading to a new, easy-to-use online payment system that will streamline billing and make it easier to manage payments.

Optimized Appointment Scheduling
We’re improving the scheduling system to enhance efficiency, though you may experience slight adjustments to appointment times in the initial weeks following the transition.

New Email Addresses
Our providers and staff will transition to new email addresses ending in nyoh.com. Please update your records accordingly.

Keeping You in the Loop

As we upgrade our systems this July, here are a few important things to keep in mind during your visit.

Temporary Longer Check-in Times

We’ve adjusted appointment schedules during the first couple of weeks in July to give our staff extra time to learn the new system—so things may take just a little longer than usual. Thanks for your patience!

New Look to Your Patient Statement

Your billing statement will look a little different, and where you pay your outstanding invoices—depending on your service date.

All NYOH Practices Closed June 30

To prepare for the transition, our practices will be closed on Monday, June 30, for patient care. We will resume normal business hours on Tuesday, July 1. If you have an emergent need, please call the practice where you receive care.

Adjusted Prescription Pick-Up Schedule Change

Prescriptions at our Patient Prescription Center or the practice sites must be picked up by Thursday, June 26, at 4:30 PM; any non-urgent prescriptions not picked up will be available again starting Monday, July 7, after our system upgrade. Please contact the Patient Prescription Center at (518) 269-3080 for any questions or urgent prescription needs.

We're Here to Support You

Thank you for your understanding and continued trust as we work to improve your experience and continue to provide the compassionate care you deserve. If you need further assistance, don’t hesitate to reach out to us. We encourage you to regularly check our website for the most up-to-date information about the changes.

We understand that you may have questions during this transition, and we are here to help.

For any inquiries regarding your care or our systems upgrade, please contact us:

Care-related Questions

Connect with a member of your care team through our patient portal, Navigating Care or by calling the main number where you receive care.

Visit Navigating Care

General Inquiries

Please call the main number where you receive care.

NYOH Phone Numbers

Patient Letter Error

We acknowledge an error in a recent mailing you may have received from our office, where first names and last names were mismatched due to a formatting issue during an Excel mail merge.

We want to assure you that this issue was limited to the envelope printing process and did not affect any of the information stored within our systems. Your name, address, and personal health information remain accurate and secure in our records.

View Letter Mailed

Frequently Asked Questions (FAQs)

Will my doctor change?

No. Your care team will remain the same, and you will continue seeing the same providers who know you and your healthcare needs

What’s improving with the upgrade?

We’re introducing a more convenient mobile check-in process, a new online payment system, and optimizing our scheduling system for a smoother experience.

What if I have billing questions during this transition?

You may receive different patient statements or points of contact depending on your service date. For billing inquiries, please call (833) 696-4669. You will be prompted to select your date of service, and we will direct you to the correct person who can assist you.

When is the transition happening?

On June 30, 2025, our offices will be closed to patient care to finalize the upgrades. We’ll reopen for patient care on July 1, 2025, ready to serve you with an enhanced experience.

I keep hearing the name OneOncology. What does that have to do with the upgrades?

OneOncology is our new practice partner, effective July 1. They’re helping us upgrade the systems we use to manage appointments, billing, and patient records. These changes are all designed to improve your experience—making things more seamless behind the scenes so we can focus even more on providing the best possible care.