Due to renovations at our Patroon Creek office, the regular entrance in the lower lot is CLOSED. Patients (including those from our Troy and Albany Medical Center locations) must use the upper lot entrance for Suite 210 and 211. However, Radiation, PET and CT imaging patients can use our separate Radiation Entrance in the lower lot. Learn More

Coronavirus Advisory

Latest Update

May 19, 2020

Avoid Phone Tag: “Private Caller” or "No Caller ID" may be NYOH calling 

If you see  “Private Caller” or "No Caller ID" on your phone, please pick up – it may be NYOH trying to reach you!

Because many NYOH team members are currently working from home, the phones they call from do not appear as “NYOH” on your caller ID.

Instead, they say “Private Caller” or "No Caller ID."

If you see either of these on your phone, please answer the call. It helps us serve you more quickly and avoid back and forth phone messages.

As always, thank you for your cooperation and patience in this challenging time. We appreciate your trust in our care. 

  • Temporary Office Location Changes: Patroon Creek, Albany Medical Center & Troy

    As a result of COVID-19 and scheduled renovations, there are several temporary office changes to ensure the safety of our patients and staff:  

    Troy: is merged with both the Patroon Creek and Clifton Park locations. Patients of Dr. Resta and Erin Lasher are being seen in Clifton Park. Dr. Phelan's patients are being seen at Patroon Creek. 

    Albany Medical Center: is temporarily merged with the Patroon Creek office. Due to renovations, patients are being seen in the upper level of the building, Suites 210 and 211.

    Patroon Creek: is currently under renovation and all appointments are in Suites 210 and 211. All patients are asked to park in the upper level for access to these offices. The radiation entrance remains open for radiation, CT and PET imaging appointments.  

    Click here for more information.

    We appreciate your patience. These steps are taken to ensure your safety and quality of care.

  • Virtual Cancer Support Group

    Due to COVID-19, NYOH's Cancer Support Group has moved online - and you're invited. Frances Ford, LCSW, leads free, bi-weekly sessions on Wednesdays, from 3:00pm - 4:00pm. 

    Open to both newly diagnosed and those managing cancer for some time, patients can attend whenever they wish. Together, the group will explore: 

    • Facing challenging emotions and addressing fears and worries 
    • Coping strategies for hopefulness, emotional and spiritual well-being
    • Connections with other patients facing similar struggles 


    Because the group is limited to 15 people per session, please call Francis to register: 518-489-3612 x 1342. You'll receive an email to access the Zoom meeting.

  • What you need to know before your appointment

    1. You Must Call BEFORE Your Appointment -Do Not Come To Our Office if You: 

    • Are experiencing a fever, cough or difficulty breathing
    • If you are under isolation or quarantine for COVID-19

    You will be contacted by a nurse to determine the next steps regarding your care.

    Contact your NYOH Office

    2. Wear a mask 

    If you have a mask, please wear it to your appointment. If you do not have one, one will be given to you.

    Please note all NYOH staff who are in contact with patients are wearing masks.

    3. No guest are permitted in our offices

    At this time, visitors cannot accompany patients to exams or treatments at this time. Family and caregivers may not wait in lobbies, waiting rooms or anywhere inside NYOH buildings.

    We are taking this precaution to reduce the risk of exposure to both patients and staff.

    Family members or caregivers may wish to participate in appointments by phone or video. You may also wish to inquire if a telemedicine appointment is possible.

    For your convenience, patients may be dropped off and picked up at our front door. Caregivers may wait in their cars in the parking lot and be called with a patient is finished.

    We apologize for any inconvenience and appreciate your cooperation.

    4. Telemedicine 

    It may be possible to conduct your visit via telephone or video. Please contact our office in advance to find out if telemedicine is available for your appointment.   

  • COVID-19 and Our Commitment to Care

    To our NYOH patients,

    As we navigate the unprecedented public health challenges of the coronavirus (COVID-19) pandemic, we want you to know that New York Oncology Hematology is closely following developments and taking all necessary precautions to protect the health and safety of our patients and staff.

    Our COVID-19 task force continues to monitor, evaluate and update our response. Guided by directives from the New York State Department of Health and Centers for Disease Control and Prevention (CDC), we are also listening to our team and you -- our patients -- to make sure we are doing everything we can to meet your needs.

    Because the situation continues to evolve, you may notice changes at our offices in the coming days and weeks. We ask for your patience -- these steps are being taken to fulfill our promise of providing you with the best possible care.

    We know you will continue to have questions about how coronavirus may impact your treatment or visits to our locations. We will be posting the most up to date information here on our website. For urgent matters, please call your NYOH office to speak directly with your care team.

    Our patients remain our top priority. At every NYOH location, our team is working hard, taking all possible steps to ensure the health and safety of you, your caregivers, our physicians, staff, and communities.

    Thank you for trusting NYOH with your care.

    Sincerely,

    Ira Zackon, MD
    President
    New York Oncology Hematology

    Rufus Collea, MD
    Medical Director
    New York Oncology Hematology

  • FAQ For Cancer Patients

    • As a cancer patient, am I at additional risk for catching COVID-19?

      Patients with compromised immune systems, including many cancer patients, are more susceptible to viruses, including COVID-19. Some cancer therapies, such as targeted drugs, steroids, as well as some cancer types, like blood cancers, can result in a weakened immune system.

    • Should I wear a facemask?

      If you have a mask, please wear it to your appointment. If you do not have one, one will be given to you. Please note all NYOH staff who are in contact with patients are wearing masks.

    • What precautions is NYOH taking as a result of the COVID-19 situation?

      Whether you are a patient, caregiver, or close to someone with cancer, please know New York Oncology Hematology is deeply committed to the wellbeing of our patients. NYOH is closely monitoring COVID-19, including the latest updates from the New York State Department of Health and Centers for Disease Control and Prevention (CDC). In addition, NYOH has made several important patient & appointment changes:

      1. You Must Call BEFORE Your Appointment -Do Not Come To Our Office if You: 

      Are experiencing a fever, cough or difficulty breathing

      If you are under isolation or quarantine for COVID-19

      You will be contacted by a nurse to determine the next steps regarding your care.

      2. Wear a Mask

      If you have a mask, please wear it to your appointment. If you do not have one, one will be given to you.

      Please note all NYOH staff who are in contact with patients wear N95 masks.

      3. No guest are permitted in our offices

      At this time, visitors cannot accompany patients to exams or treatments at this time. Family and caregivers may not wait in lobbies, waiting rooms or anywhere inside NYOH buildings.

      We are taking this precaution to reduce the risk of exposure to both patients and staff.

      Family members or caregivers may wish to participate in appointments by phone or video. You may also wish to inquire if a telemedicine appointment is possible.

      For your convenience, patients may be dropped off and picked up at our front door. Caregivers may wait in their cars in the parking lot and be called with a patient is finished.

      We apologize for any inconvenience and appreciate your cooperation.

      4. Telemedicine

      It may be possible to conduct your visit via telephone or video. Please contact our office in advance to find out if telemedicine is available for your appointment.   

    • Will NYOH close or stop providing treatment?

      NYOH has no plans to close or stop providing treatment. We are working hard to ensure that every patient continues to receive the care they need.

      NYOH has already adopted CDC-recommended protocols for healthcare providers regarding COVID-19. Preventative measures include:

      • Hand hygiene (washing hand with soap and/or alcohol-based sanitizers)
      • Procedures in place to isolate patients who come into our locations exhibiting respiratory or flu-like symptoms.
    • As a cancer patient, if I am at higher risk, how can I protect myself?

      You, your caregivers, and close contacts can take proactive measures to protect yourselves and those around you from COVID-19, including these common-sense prevention steps:

      • Wash your hands thoroughly for at least 20 seconds and frequently. If soap and water are unavailable, use alcohol-based hand rub.
      • Cover coughs and sneezes with a tissue. Throw tissues in the trash.
      • Avoid touching your eyes, nose, and mouth.
      • Avoid close contact with sick people.
      • Stay home if you are not well.
      • Avoid large crowds while receiving therapy.
      • Disinfect frequently touched surfaces with household cleaning spray or wipe.
      • Call New York Oncology Hematology first if you have concerns.
    • Where can I get more information?

      As the COVID-19 situation changes, NYOH will continue to keep our staff and patients updated. For more information, we recommend the following resources:

  • Virtual Visits

    New York Oncology Hematology now offers telemedicine appointments, allowing new and existing patients to consult with our team of doctors via secure virtual visits – from the comfort and safety of home.

    Learn more

  • How to Protect Yourself

    Patients with compromised immune systems, including many cancer patients, are more susceptible to viruses, including COVID-19. Some cancer therapies, such as targeted drugs, steroids, as well as some cancer types, like blood cancers, can result in a weakened immune system.

    • Wash your hands thoroughly for at least 20 seconds and frequently. If soap and water are unavailable, use alcohol-based hand rub.
    • Cover coughs and sneezes with a tissue. Throw tissues in the trash.
    • Avoid touching your eyes, nose, and mouth.
    • Avoid close contact with sick people.
    • Stay home if you are not well.
    • Avoid large crowds while receiving therapy.
    • Disinfect frequently touched surfaces with household cleaning spray or wipe.