April 2, 2020
New Entrance at Patroon Creek Office
Due to renovations at our Patroon Creek office, patients should use the upper lot entrance (photo below) and proceed to Suites 210 and 211 for appointments. At this time, our regular entrance in the lower lot is closed.
NYOH Entrance: Suites 210 and 211
This includes patients who are coming from our Troy and Albany Medical Center Offices.
Prescriptions may also be picked up in these locations.
Radiation, PET and CT imaging patients: Please continue to use the separate Radiation Entrance, located in the lower lot, at the southeast corner of the building (photo below)
NYOH Radiation Entrance
Drop-off and Pick-up: You may use the convenient portico for easy front-door drop off. There will be staff and signs inside the lobby to assist you in getting to our temporary offices.
No visitors: To limit the risk of coronavirus exposure for both patients and staff, no visitors may accompany patients to their appointments. NYOH is providing staff at the building entrance to guide patients to their appointments and wheelchairs are available.
Caregivers may not wait inside the building, but are asked to wait in their cars or nearby until called to pick up a patient.
We apologize for any inconvenience and thank you for your cooperation as we take steps to ensure the safety of our patients and staff during this challenging time.
What you need to know before your appointment
1. You Must Call BEFORE Your Appointment -Do Not Come To Our Office if You:
Are experiencing a fever, cough or difficulty breathing
If you are under isolation or quarantine for COVID-19
You will be contacted by a nurse to determine the next steps regarding your care.
2. Wear a mask
If you have a mask, please wear it to your appointment. If you do not have one, one will be given to you.
Please note all NYOH staff who are in contact with patients wear N95 masks.
3. No guest are permitted in our offices
At this time, visitors cannot accompany patients to exams or treatments at this time. Family and caregivers may not wait in lobbies, waiting rooms or anywhere inside NYOH buildings.
We are taking this precaution to reduce the risk of exposure to both patients and staff.
Family members or caregivers may wish to participate in appointments by phone or video. You may also wish to inquire if a telemedicine appointment is possible.
For your convenience, patients may be dropped off and picked up at our front door. Caregivers may wait in their cars in the parking lot and be called with a patient is finished.
We apologize for any inconvenience and appreciate your cooperation.
It may be possible to conduct your visit via telephone or video. Please contact our office in advance to find out if telemedicine is available for your appointment.
COVID-19 and Our Commitment to Care
To our NYOH patients,
As we navigate the unprecedented public health challenges of the coronavirus (COVID-19) pandemic, we want you to know that New York Oncology Hematology is closely following developments and taking all necessary precautions to protect the health and safety of our patients and staff.
Our COVID-19 task force continues to monitor, evaluate and update our response. Guided by directives from the New York State Department of Health and Centers for Disease Control and Prevention (CDC), we are also listening to our team and you -- our patients -- to make sure we are doing everything we can to meet your needs.
Because the situation continues to evolve, you may notice changes at our offices in the coming days and weeks. We ask for your patience -- these steps are being taken to fulfill our promise of providing you with the best possible care.
We know you will continue to have questions about how coronavirus may impact your treatment or visits to our locations. We will be posting the most up to date information here on our website. For urgent matters, please call your NYOH office to speak directly with your care team.
Our patients remain our top priority. At every NYOH location, our team is working hard, taking all possible steps to ensure the health and safety of you, your caregivers, our physicians, staff, and communities.
Thank you for trusting NYOH with your care.
Ira Zackon, MD
New York Oncology Hematology
Rufus Collea, MD
New York Oncology Hematology
FAQ For Cancer Patients
How to Protect Yourself
- Wash your hands thoroughly for at least 20 seconds and frequently. If soap and water are unavailable, use alcohol-based hand rub.
- Cover coughs and sneezes with a tissue. Throw tissues in the trash.
- Avoid touching your eyes, nose, and mouth.
- Avoid close contact with sick people.
- Stay home if you are not well.
- Avoid large crowds while receiving therapy.
- Disinfect frequently touched surfaces with household cleaning spray or wipe.
You should avoid contact with anyone, including a caregiver, who has traveled to locations where the COVID-19 outbreak is severe for at least 14 days upon their return. If you or anyone you have already been in contact with have traveled to these locations, please contact New York Oncology Hematology before visiting our clinics. The Centers for Disease Control and Prevention (CDC) regularly updates travel advisories and information related to travel and COVID-19.
If your caregiver or any close contacts are sick, encourage them to seek medical attention, and avoid contact with them until they are well, e.g., free from fever for at least 24 to 48 hours.