What you need to know before your appointment
With the holidays approaching and an anticipated rise in COVID-19 cases, New York State and the rest of the country already seeing a surge in cases and hot spots emerging, Governor Cuomo issued new directives and guidance to help curb the spread within the state. As an essential business per the NYS executive order, this will not affect our ability to provide vital health care services to our patients. We want to continue to do so safely and protect our patients' and staff's health and safety.
As a reminder, appointments are limited to the patient only. Family and caregivers must remain outside the NYOH building. We will strictly adhere to this policy indefinitely to ensure our patients' and staff's health and safety. Once dropped off at your appointment, we ask that caregivers wait outside the building or in their car.
We understand that this is a difficult and emotional period for our patients receiving cancer care; therefore, we have a couple of options to allow family members and caregivers to participate in their loved one's appointment virtually:
- Via telemedicine appointment with a virtual visit when appropriate
- Through a personal mobile device via video chat or audio
- With an NYOH communication device (at select locations)
To continue to protect our patients and staff, everyone must properly wear a mask while inside any NYOH practice. Mask must fully cover nose, mouth, and chin and fit snuggly against the face. If you do not have a mask, we will provide you with one.
If you are experiencing any symptoms of COVID-19 including but not limited to fever, cough, or difficulty breathing; if you are under precautionary or mandatory quarantine or isolation; or if you have recently traveled outside of NYS, excluding states bordering NY (NYS Travel Advisory), please call prior to your appointment. A nurse will contact you to determine the next steps in your care.
Our patients' health and safety are always at the forefront, and we appreciate your patience and cooperation as we all navigate dealing with the pandemic and do our part to help stop the spread.
Important Parking Information for Patroon Creek & Albany Medical Center Patients
NYOH has made several office changes as a result of COVID-19 and the completion of office renovations. Please use the map for specific parking and entrance information.
Patroon Creek: NYOH is pleased to announce our renovated Patroon Creek office is now open for all patient appointments. Patients who are normally seen in our Patroon Creek office should return to parking in the lower lot, in the back of the building and use the office’s main entrance.
Albany Medical Center: Patients from our Albany Medical Center office will continue to be seen at our Patroon Creek location and will *not* change locations. Check in for all appointments will be in Suite 210. Patients should park in the upper lot, using the upper entrance for all appointments.
Radiation: All Patroon Creek radiation, PET and CT imaging patients will continue to park in the lower lot and use the separate radiation entrance for those appointments.
Troy: In addition, the Troy location at 258 Hoosick Street has also re-opened.
Virtual Cancer Support Group
Due to COVID-19, NYOH's Cancer Support Group has moved online - and you're invited. Frances Ford, LCSW, leads free, bi-weekly sessions on Wednesdays, from 3:00pm - 4:00pm.
Open to both newly diagnosed and those managing cancer for some time, patients can attend whenever they wish. Together, the group will explore:
- Facing challenging emotions and addressing fears and worries
- Coping strategies for hopefulness, emotional and spiritual well-being
- Connections with other patients facing similar struggles
Because the group is limited to 15 people per session, please call Francis to register: 518-489-3612 x 1342. You'll receive an email to access the Zoom meeting.
COVID-19 and Our Commitment to Care
To our NYOH patients,
As we navigate the unprecedented public health challenges of the coronavirus (COVID-19) pandemic, we want you to know that New York Oncology Hematology is closely following developments and taking all necessary precautions to protect the health and safety of our patients and staff.
Our COVID-19 task force continues to monitor, evaluate and update our response. Guided by directives from the New York State Department of Health and Centers for Disease Control and Prevention (CDC), we are also listening to our team and you -- our patients -- to make sure we are doing everything we can to meet your needs.
Because the situation continues to evolve, you may notice changes at our offices in the coming days and weeks. We ask for your patience -- these steps are being taken to fulfill our promise of providing you with the best possible care.
We know you will continue to have questions about how coronavirus may impact your treatment or visits to our locations. We will be posting the most up to date information here on our website. For urgent matters, please call your NYOH office to speak directly with your care team.
Our patients remain our top priority. At every NYOH location, our team is working hard, taking all possible steps to ensure the health and safety of you, your caregivers, our physicians, staff, and communities.
Thank you for trusting NYOH with your care.
Ira Zackon, MD
New York Oncology Hematology
Rufus Collea, MD
New York Oncology Hematology
FAQ For Cancer Patients
New York Oncology Hematology now offers telemedicine appointments, allowing new and existing patients to consult with our team of doctors via secure virtual visits – from the comfort and safety of home.
How to Protect Yourself
Patients with compromised immune systems, including many cancer patients, are more susceptible to viruses, including COVID-19. Some cancer therapies, such as targeted drugs, steroids, as well as some cancer types, like blood cancers, can result in a weakened immune system.
- Wash your hands thoroughly for at least 20 seconds and frequently. If soap and water are unavailable, use alcohol-based hand rub.
- Cover coughs and sneezes with a tissue. Throw tissues in the trash.
- Avoid touching your eyes, nose, and mouth.
- Avoid close contact with sick people.
- Stay home if you are not well.
- Avoid large crowds while receiving therapy.
- Disinfect frequently touched surfaces with household cleaning spray or wipe.
Thank you to our patients & community for your support